Nov
15
2010
I met an amazing group of women last weekend. It was just a social ladies afternoon tea for a dozen or so like-minded women. We didn’t all know each other previously, so it was a chance to meet new people and sit on the deck of a gorgeous house and chat. We mostly work in different areas - though there were a few of us communication and marketing types – and we are all at different stages of our lives, so there were lots of different stories to share. Some things we found common ground on were: guys just don’t get chicks; good friends are often the only thing that get you through the tough times; and that true, genuine customer care is so very rare. Oh – and that Allie makes amazing macaroons. But I digress … Continue reading
5 comments | tags: authenticity, communication, conversation, Customer service | posted in communications, learning
Sep
8
2010
Earlier this year, I joined in a LinkedIn discussion about whether its realistic to expect that senior leaders in an organisation write their own blogs. A hoary old chestnut, I know, but as a corporate communicator, I write for a number of senior managers across various traditional media and felt I wanted to contribute to the conversation. So, I threw my comment into the stream, decided to keep an eye on the conversation, and pretty much figured that would be the end of it.
Except I couldn’t stop thinking about it. Continue reading
16 comments | tags: authenticity, blogs, corporate communication, ghost writing, new media, transparency, writing | posted in communications, external communication, internal communication, social media, writing
Aug
13
2010
This blog post really started as a comment in response to PR Warrior, Trevor Young’s post, ‘Communicating in a Hyper-connected Marketplace,’ the topic of conversation to be addressed at next week’s IABC Queensland Be Heard® event.
The facilitated discussion, led by Trevor, promises to bring some lively debate to the table as we explore how organisations are navigating the new media landscape. Continue reading
4 comments | tags: authenticity, change, cluetrain, corporate communication, discussion, new media, reputation | posted in communications, external communication, internal communication, learning, social media
Jul
28
2010
(Image by Constantin Jurcut)
It’s been a while since the original post in the ‘Conversation Evolution’ series, and while this has been more by accident than design, the intermission has actually proven somewhat serendipitous. I’ve had the opportunity to attend a couple of information sessions run by IABC in Victoria and Queensland where I encountered some good discussion that triggered more thought and even more dialogue around the topic. It’s a subject that appears to be a growing fascination among communicators – and understandably so. Continue reading
9 comments | tags: authenticity, cluetrain, communication, conversation, corporate communication | posted in communications, external communication, internal communication, social media
