Nov
15
2010
I met an amazing group of women last weekend. It was just a social ladies afternoon tea for a dozen or so like-minded women. We didn’t all know each other previously, so it was a chance to meet new people and sit on the deck of a gorgeous house and chat. We mostly work in different areas - though there were a few of us communication and marketing types – and we are all at different stages of our lives, so there were lots of different stories to share. Some things we found common ground on were: guys just don’t get chicks; good friends are often the only thing that get you through the tough times; and that true, genuine customer care is so very rare. Oh – and that Allie makes amazing macaroons. But I digress … Continue reading
5 comments | tags: authenticity, communication, conversation, Customer service | posted in communications, learning
Jul
28
2010
(Image by Constantin Jurcut)
It’s been a while since the original post in the ‘Conversation Evolution’ series, and while this has been more by accident than design, the intermission has actually proven somewhat serendipitous. I’ve had the opportunity to attend a couple of information sessions run by IABC in Victoria and Queensland where I encountered some good discussion that triggered more thought and even more dialogue around the topic. It’s a subject that appears to be a growing fascination among communicators – and understandably so. Continue reading
9 comments | tags: authenticity, cluetrain, communication, conversation, corporate communication | posted in communications, external communication, internal communication, social media
Apr
28
2010
In the first post of this ‘conversation evolution’ series, I discussed my observations about the types of conversations undertaken in organisations and how, if they are to be constructive, they should fit, (at least partially), within the existing conversational paradigm – even if the discussion seeks to effect change to a new one. In this post, I’d like to explore why these paradigms came to exist in the first place.
Continue reading
no comments | tags: communication, conversation, conversation model, organisational dynamics | posted in communications, learning
Apr
21
2010
I’d like to have a conversation about conversations. It may take a while. To ease your burden – and keep your attention – I’ve broken it up into a series of three posts. I’m calling it the ‘evolution of conversation’ series. In it I ask a bunch of questions about what is considered best practice for corporate communications and how it is delivered within and by an organisation. Continue reading
4 comments | tags: communication, conversation, organisational dynamics | posted in communications, learning
