Why don’t we get good customer service as a matter of course? It seems so easy … it’s about empathy. And not settling for anything less than you’d want for yourself. It’s about understanding what your customer really needs; putting yourself in their shoes (or in their head, and giving a little more than expected.
Referrals can almost seem to be a double-edged sword, Can we wholly trust a recommendation from a mate or family member? Despite the obvious compliment, could there be disadvantages to receiving a recommendation?
I’ve always been a procrastinator. But I think I may have found a neat way to curb my propensity for self-distraction.
This blog post really started as a comment in response to PR Warrior, Trevor Young’s post, ‘Communicating in a Hyper-connected Marketplace,’ the topic of conversation to be addressed at next week’s IABC Queensland Be Heard® event. The facilitated discussion, led by Trevor, promises to bring some lively debate to the table as we explore how…
Do businesses communicate in the ways that they do due to the model or style of business they are based upon, or is the business model established due to the types of conversations that were taking place as the business was being built. Does the business grow out of the communication style or does the dialogue reflect the nature of the business?