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Customer service: where is the love?
communications | learning

Customer service: where is the love?

BySusan November 15, 2010April 28, 2016

Why don’t we get good customer service as a matter of course? It seems so easy … it’s about empathy. And not settling for anything less than you’d want for yourself. It’s about understanding what your customer really needs; putting yourself in their shoes (or in their head, and giving a little more than expected.

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