We’ve all heard the minimalist platitude ad nauseum – in so many contexts. This was just a pause for thought in the midst of turning some complex concepts into plain English.
In 2010, The Big Speakeasy was a personal and professional life saver. It was what really mattered to me. It kept me challenged, fulfilled and nurtured. My business has changed and evolved along the way – even over just 12 months – to match the ebbs and flows of life. Change in just one area has a domino-effect throughout.
Why don’t we get good customer service as a matter of course? It seems so easy … it’s about empathy. And not settling for anything less than you’d want for yourself. It’s about understanding what your customer really needs; putting yourself in their shoes (or in their head, and giving a little more than expected.
Referrals can almost seem to be a double-edged sword, Can we wholly trust a recommendation from a mate or family member? Despite the obvious compliment, could there be disadvantages to receiving a recommendation?
I’ve always been a procrastinator. But I think I may have found a neat way to curb my propensity for self-distraction.